Course curriculum

    1. Course Overview

    2. Tell us about your communication style.

    1. Looking at Communication as a Process

    1. BARRIERS TO EFFECTIVE COMMUNICATION

    2. OVERCOMING BARRIERS TO EFECTIVE COMMUNICATION

    3. INEFFECTIVE COMMUNICATION STYLES

    4. THE ROLE OF PERCEPTIONS AND BIASES IN INEFFECTIVE COMMUNICATION

    1. Effective Communication - an overview

    2. ACTIVE LISTENING

    3. Listening With Empathy

    4. Non-Verbal Communication

    5. Assertive Communication

    1. What is the role of Emotional Intelligence in communication?

    1. Conflict Resolution Overview

    2. Conflict Basics

    3. Your turn - complete the following questions

    4. Conflict Styles

    5. Becoming conflict competent.

    6. Test your knowledge on Conflict Competence

    7. Know how to have a "Fierce Conversation"

    8. Crucial Conversations - a bit deeper into conflict

About this course

  • Free
  • 21 lessons
  • 0 hours of video content